Support

Namaste 🙏 We are happy to help — in Hindi or English. Write to support@naamlock.app and include your iPhone model and iOS version if something is not working. We usually reply within 2 working days.

Common questions

My apps are locked and I need them now

Open Naam Lock and tap Emergency unlock. After a short 10-second pause, your apps open. You can also turn off the lock in the Lock tab, or remove Naam Lock's Screen Time access in iPhone Settings → Screen Time.

The lock is not working

Make sure Screen Time permission is on: iPhone Settings → Screen Time → Apps with Screen Time Access → Naam Lock.
Open the Lock tab and check that apps are selected.
Naam Lock is a Pro feature. Check that Pro is active (Settings → Subscription → Restore purchases).

Voice Jaap is not counting

Allow microphone and speech recognition when asked (iPhone Settings → Naam Lock).
Chant clearly at a steady pace in a quiet place. You can always tap to count instead.
Voice Jaap is a Pro feature.

Festival or tithi timings look wrong

Check your city in Settings → City, and the month style (Amanta or Purnimanta). If something still looks incorrect, email us the date, your city and what you expected.

I changed phones — where is my streak?

Restore or cancel Pro

Restore: in the app, Settings → Subscription → Restore purchases.
Cancel: iPhone Settings → your name → Subscriptions → Naam Lock → Cancel.
Refunds are handled by Apple at reportaproblem.apple.com.

Delete my account

In the app: Settings → Account → Delete account. Or email support@naamlock.app from your account's email address. Your profile and jaap history are permanently deleted. Remember to cancel any subscription in iPhone Settings too.

Help for elders

Turn on Simple screen in Settings for big text and one screen. In Settings → Help, “Ask my family to help” sends a WhatsApp message with a short guide to a family member.

Is there an Android version?

Not yet. Naam Lock is iPhone only for now.